Customer Relations Management Executive

Job Category: Customer Relation Management (CRM)
Job Type: Full Time
Job Location: Petaling Jaya

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company’s interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Make sure customers get all the information about the program.
  • Maintain good relationships with customers.
  • Get the feedback from customers to ensure they are satisfied with the service.
  • Analyze customer behavior and measure their impact on business outcomes to update strategies.
  • Maintain smooth communication with customers and promptly reply to their queries.
  • Respond to and resolve customer complaints quickly and efficiently.
  • Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
  • Understand previous customer attitudes to better engage current customers.
  • Identify new and more cost-efficient communication channels with customers.
  • Identify the most efficient customer interaction approaches & prioritize them accordingly.
  • Keep customers updated about the latest collections & special offers in order to increase sales.

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